probably because their stores have gone to chit (even relative to their own standards just a few years ago). They typically have one unhelpful person....maybe two....working (and I use "working" loosely as they typically act like they're being held against their will) and there's almost always boxes of unshelved stock laying everywhere and the stores are generally just in a constant state of disarray. They almost always look like they've been ransacked.

That's my theory, at least