Only the Crossfire is made in China the others are made in the Philippines and Japan. Vortex has the best CS in the business u fluck it up or it breaks on it's on they replace it no questions asked. There are other optics manufacturers following vortex for good reason they were loosing customers to them.
Have you used the warranty? When I had to use it I did NOT get that customer experience. Maybe I caught them on a bad day, it was close to christmas.
Jassno
