Odo, I've been following this. Have an older duratouch SX3 that is completely duratouched. It is still in decent shape, but is getting slightly stickier over the years. It's not my primary scatter gun at this point so think I will just wait and see. Not encouraged by this report.

Well, they sent me a Service Repair Form along with the return label to list what my concerns were. I pretty much laid the story out for them, with emphasis on how I was lied to straight to my face about what was going on with my gun. If the color discrepancies are what they consider "normal" then tell me and send me my gun and the stocks. In my line of work, if I lie to a client, I lose most importantly their respect, and I've likely lost their business for life. I bought this gun when I was in college and didn't have a whole lot of money to spend on anything, much less a nice shotgun. I just want it right. If they're willing to make it right, great. If not, I'll pay to get it right and this saga will likely influence future purchases.

I don't want to sound like I want something for nothing. If this gun was in a pattern they still made, I would have no problem with the stock replacement. I can't expect them to redip a gun just because it has normal wear and tear. But I was told to send it in because the camo had been updated and they would have to finish the gun to match.

I hate you are still having problems. Have been waiting to send my rifle in and will probably just keep waiting.

I'll be honest, for a rifle that isn't completely camo, I'd just say the hell with it and buy an aftermarket stock of your liking.

Well, in the process of cleaning guns, decided to send off the SX3 for this repair. This one is in MODB. I'm sure it'll be a cluster, but it's almost unusable. If I have it back by November, we'll call it a win.

I am not sure they make that pattern anymore either. You may be in the same boat as me. I've got mine packed up but just haven't decided to send it. I reckon I won't need a shotgun before september anyway and I usually dove hunt with my 311D 16ga so I guess I'll send it.

Mine is on its way back. They had it about 2 weeks, a surprising short turn around. I'll be interested to see what they did.

Glad to hear you had better luck than me.I decided not to send mine back in.

Got sx3 back today. They dipped the stock and forearm in MO duck blind, which I thought had been discontinued, but I guess not? It looks like a brand new gun, except no duratouch. I couldn't be happier with the results.

Yeah I'm calling BS. Seriously only 2 weeks? You care to post up the shipping info on that? Cause I'd like to see it...🤣🤣🤣

I shipped UPS ground, 5/9 as I recall. They received it on 5/14, or at least sent me email giving me the log in, etc. on 5/14.

By 5/17 when I logged into their website, it said the job was complete and waiting inspection. They shipped on 5/22 and I got it on Friday 5/24.

My duratouch never looked bad, it was just unbearably sticky. The new camo dip is great.