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Good Customer Service
#1784346
07/13/16 02:52 AM
07/13/16 02:52 AM
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Joined: Apr 2000
Posts: 28,989 Fosters, Alabama, USA
Shaw
OP
Administrator
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OP
Administrator
Joined: Apr 2000
Posts: 28,989
Fosters, Alabama, USA
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A nephew of a buddy of mine is buying my Chill R. It will behind first sure nuff good set up. In an effort to save him a little money, I found him a used Mathews QAD on Archery Talk. The rest arrived yesterday by FedEx while I was at work. The package was damaged and the containment bar was broken. I messaged the seller on AT and told him what had happened and that his packaging wasn't very good. I also sent an email to QAD and inquired about purchasing the part. This was after business hours for them. I told them the truth and that I had been using their rests for 10 years. About 20 minutes ago I received a reply back. They thanked me for being a loyal customer and said they would have a replacement part sent to me ASAP at no charge. Can't beat that.
"I hate rude behavior in a man. I won't tolerate it." Captain Woodrow F. Call
ShawBuilt Custom Bowstrings
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Re: Good Customer Service
[Re: Shaw]
#1784909
07/13/16 11:09 AM
07/13/16 11:09 AM
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Joined: May 2015
Posts: 3,678 Alabama
Honolua
I'm Honey Lou Lou and I voted for Obama... Twice!!!
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I'm Honey Lou Lou and I voted for Obama... Twice!!!
Joined: May 2015
Posts: 3,678
Alabama
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Good to know. I had the exact same story with HHA and same outcome.
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Re: Good Customer Service
[Re: Shaw]
#1788276
07/18/16 01:48 AM
07/18/16 01:48 AM
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Joined: Jul 2011
Posts: 5,391 Cleburne County
NortonZ7
12 point
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12 point
Joined: Jul 2011
Posts: 5,391
Cleburne County
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That's jam up. I've been shooting then for 7 years and never had to deal with CS, but glad to hear it's good.
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Re: Good Customer Service
[Re: Shaw]
#1796744
07/26/16 10:39 AM
07/26/16 10:39 AM
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Joined: Oct 2012
Posts: 1,246 Steele, AL
bbrown2933
8 point
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8 point
Joined: Oct 2012
Posts: 1,246
Steele, AL
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I've had the same good dealings with their customer service. I lost my low launcher arm and they sent me one free, along with a few felt rest pads.
"When you can't make them see the light, make them feel the heat."
-Ronald Reagan
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