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Hats off to Ruger customer service #1137000
11/05/14 11:26 AM
11/05/14 11:26 AM
Joined: Aug 2003
Posts: 42,103
UR 6
top cat Offline OP
Freak of Nature
top cat  Offline OP
Freak of Nature
Joined: Aug 2003
Posts: 42,103
UR 6
Ruger did an excellent job for me.

They changed this mishap:



Into a new LCP:



Like magic thumbup


LUCK:::; When presistence, dedication, perspiration and preparation meet up with opportunity!!!
- - - - - - - -A government big enough to give you everything you want, is big enough to take everything you have. Thomas Jeferson - - - - - - - -
Re: Hats off to Ruger customer service [Re: top cat] #1137009
11/05/14 11:33 AM
11/05/14 11:33 AM
Joined: Oct 2012
Posts: 10,588
Central, Al
Bustinbeards Offline
Booner
Bustinbeards  Offline
Booner
Joined: Oct 2012
Posts: 10,588
Central, Al
Good to hear of a company giving excellent customer service and standing behind their products.... This will be in the back of my mind when I make my next firearm purchase, that is if I owned guns.... laugh thumbup


Originally Posted By: Wiley Coyote
Well, the way I see it is there's just too many assholes
On a good day there's a bunch of assholes in here. On a bad day there's too many assholes in here.
Re: Hats off to Ruger customer service [Re: top cat] #1137033
11/05/14 11:54 AM
11/05/14 11:54 AM
Joined: Mar 2013
Posts: 14,588
Tuscaloosa Co.
N
N2TRKYS Offline
Booner
N2TRKYS  Offline
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Posts: 14,588
Tuscaloosa Co.
Glad Ruger did that for you. Sounded like the remanufactured ammo company should've done it.


83% of all statistics are made up.

Re: Hats off to Ruger customer service [Re: N2TRKYS] #1137142
11/05/14 01:55 PM
11/05/14 01:55 PM
Joined: May 2012
Posts: 8,670
NW Alabama
R
R_H_Clark Offline
Leupold Pro Staff
R_H_Clark  Offline
Leupold Pro Staff
R
Joined: May 2012
Posts: 8,670
NW Alabama
Originally Posted By: N2TRKYS
Glad Ruger did that for you. Sounded like the remanufactured ammo company should've done it.


Probably but I bet once the tooling is paid for it only costs them about $20 to make a new one. It is just better for their name and reputation to take care of it.

Re: Hats off to Ruger customer service [Re: R_H_Clark] #1137149
11/05/14 02:01 PM
11/05/14 02:01 PM
Joined: Feb 2013
Posts: 5,000
north alabama
shooters Offline
12 point
shooters  Offline
12 point
Joined: Feb 2013
Posts: 5,000
north alabama
Ruger was on the Internet, saw this thread and decided to replace the gun! Helps with PR. rofl Glad they gave you a new gun though. I like Ruger, thats why I have a LCP 380.

Re: Hats off to Ruger customer service [Re: N2TRKYS] #1137178
11/05/14 02:30 PM
11/05/14 02:30 PM
Joined: Aug 2003
Posts: 42,103
UR 6
top cat Offline OP
Freak of Nature
top cat  Offline OP
Freak of Nature
Joined: Aug 2003
Posts: 42,103
UR 6
Originally Posted By: N2TRKYS
Glad Ruger did that for you. Sounded like the remanufactured ammo company should've done it.


I contacted Ruger via E-mail the day it happened. They called the next day. They sent me a RMOA and a prepaid shipping label. I answered their questions on the form and shipped the weapon. I had already let a gun smith look at it. After they looked it over they asked if I would be OK with receiveing a replacement through my choice of FFL dealer, I acceped the offer. Saw no reason to contact anyone else.


LUCK:::; When presistence, dedication, perspiration and preparation meet up with opportunity!!!
- - - - - - - -A government big enough to give you everything you want, is big enough to take everything you have. Thomas Jeferson - - - - - - - -
Re: Hats off to Ruger customer service [Re: top cat] #1137179
11/05/14 02:32 PM
11/05/14 02:32 PM
Joined: Aug 2007
Posts: 9,035
Jasper
bama7x57 Offline
14 point
bama7x57  Offline
14 point
Joined: Aug 2007
Posts: 9,035
Jasper
cool


Take your kids hunting instead of hunting your kids.

I'd rather be LOST in the woods than FOUND in the city.

Drive a hybrid, I need your gas.

Your mind is your primary weapon. Never let it get rusty.
Re: Hats off to Ruger customer service [Re: top cat] #1137282
11/05/14 03:41 PM
11/05/14 03:41 PM
Joined: Mar 2013
Posts: 14,588
Tuscaloosa Co.
N
N2TRKYS Offline
Booner
N2TRKYS  Offline
Booner
N
Joined: Mar 2013
Posts: 14,588
Tuscaloosa Co.
Originally Posted By: top cat
Originally Posted By: N2TRKYS
Glad Ruger did that for you. Sounded like the remanufactured ammo company should've done it.


I contacted Ruger via E-mail the day it happened. They called the next day. They sent me a RMOA and a prepaid shipping label. I answered their questions on the form and shipped the weapon. I had already let a gun smith look at it. After they looked it over they asked if I would be OK with receiveing a replacement through my choice of FFL dealer, I acceped the offer. Saw no reason to contact anyone else.



Do you feel it was a faulty gun issue?


83% of all statistics are made up.

Re: Hats off to Ruger customer service [Re: top cat] #1137346
11/05/14 04:10 PM
11/05/14 04:10 PM
Joined: Aug 2003
Posts: 42,103
UR 6
top cat Offline OP
Freak of Nature
top cat  Offline OP
Freak of Nature
Joined: Aug 2003
Posts: 42,103
UR 6
No idea. Experts couldn't tell. I'm satisified with the results.

Last edited by top cat; 11/05/14 04:19 PM.

LUCK:::; When presistence, dedication, perspiration and preparation meet up with opportunity!!!
- - - - - - - -A government big enough to give you everything you want, is big enough to take everything you have. Thomas Jeferson - - - - - - - -
Re: Hats off to Ruger customer service [Re: top cat] #1137375
11/05/14 04:19 PM
11/05/14 04:19 PM
Joined: Mar 2013
Posts: 14,588
Tuscaloosa Co.
N
N2TRKYS Offline
Booner
N2TRKYS  Offline
Booner
N
Joined: Mar 2013
Posts: 14,588
Tuscaloosa Co.
Originally Posted By: top cat
No idea. Experts couldn't tell. Does it bother you I got a new gun from Ruger.



No. Just wondered if you thought it was a defect. Why would it bother me that Ruger sent you a new gun? I don't shoot that type ammo.


83% of all statistics are made up.

Re: Hats off to Ruger customer service [Re: top cat] #1137600
11/05/14 06:02 PM
11/05/14 06:02 PM
Joined: Feb 2009
Posts: 14,831
If you only knew.....
Tru-Talker Offline
Booner
Tru-Talker  Offline
Booner
Joined: Feb 2009
Posts: 14,831
If you only knew.....
thumbup Good for them.....


Before you embark on a journey of revenge, dig two graves...

Confucius
Re: Hats off to Ruger customer service [Re: top cat] #1137659
11/05/14 08:31 PM
11/05/14 08:31 PM
Joined: Jun 2013
Posts: 52,200
Gee's Bend/At The Hog Pen
James Offline
Freak of Nature
James  Offline
Freak of Nature
Joined: Jun 2013
Posts: 52,200
Gee's Bend/At The Hog Pen
Cat do u have any trouble with ur magazines not wanting to catch?.It seems to be a problem with some I've got one that doesn't want to stay in no more unless u slam it in there..


How many people am i willing to sacrifice for freedom?
Everyone. All of them...

Do not regret growing older, it's a privilege denied to many!

Re: Hats off to Ruger customer service [Re: James] #1137697
11/06/14 02:01 AM
11/06/14 02:01 AM
Joined: Aug 2003
Posts: 42,103
UR 6
top cat Offline OP
Freak of Nature
top cat  Offline OP
Freak of Nature
Joined: Aug 2003
Posts: 42,103
UR 6
Originally Posted By: james
Cat do u have any trouble with ur magazines not wanting to catch?.It seems to be a problem with some I've got one that doesn't want to stay in no more unless u slam it in there..


Never had any problems what so ever before that day nor with this new one, Felt good running a few through it yesterday.


LUCK:::; When presistence, dedication, perspiration and preparation meet up with opportunity!!!
- - - - - - - -A government big enough to give you everything you want, is big enough to take everything you have. Thomas Jeferson - - - - - - - -
Re: Hats off to Ruger customer service [Re: top cat] #1137704
11/06/14 02:12 AM
11/06/14 02:12 AM
Joined: Nov 2009
Posts: 10,979
wedowee
daniel white Offline
Booner
daniel white  Offline
Booner
Joined: Nov 2009
Posts: 10,979
wedowee
When I was a kid, my dad had a mark 2 stainless .22. It had started rusting. Mr. Bill Ruger sent him a brand new at no charge. Have always liked Ruger.


"You do and it will be the biggest mistake you ever made, you Texas brush popper" John Wayne

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