Wife & I went by after a doctor's appt. Sat in the back, everything fine, table next to us had four obama supporters, three women, one male, middle aged. Other than being loud and rude with iphones no problem. Their waiter is a tall good looking twenty something guy, Caucasian, intelligent, well spoken, educated, polite. They obviously weren't. He had to keep going over their orders cause he couldn't understand them and they kept changing it. Wife & I heard everything. Food arrives, they weren't happy. Wanted something else. He politely takes out his order tab and reviewed specifically what they had ordered. Made them mad. Demanded to see the manager. Manager comes, politely listened to them b***h about the food, the service, waiter's attitude, wait time, ect. He was very good at his job,listened, said he'd take care of it, ect. Wife & I pack up and leave, I asked to see the manager on the way out. He had that "not another one" look until I told him that the complaints were total BS and that we had heard everything and the kid was ten times more patient that anyone could expect. Appreciative is an understatement.

Good for you! I would have done the exact same thing.

Seems to me like some of them have it down to a science. I get p.o'd every time I see it happen. It's the want to get something for nothing mentality I guess. It ain't right. Good thing you did.

Con artis at work bet they eat most of their food

Wife said exactly the same thing - that they were deliberately trying to mess it up to get a free meal.

I don't go to the Cracker Barrel often but when I do I make sure it is a white Cracker Barrel.

Cracker Barrel is one of the best chain restaurants around. No matter which one you go to, the food tastes the same, service is the same, etc...... It's all pretty good food and for a decent price. Not very many chain restaurants can say that. I was once a server for several restaurants in Destin, and believe me you DO NOT want to piss off the server or cook for a stupid reason. If it's legit, no problem. But if it's not, you best check your food before you eat it. If you known what I mean.

you would think the "cracker" in cracker barrel would let them know to act civilized. guess not.

Glad you stood up for the fella but I bet the manager all ready knew. They can spot those folks for miles.

Good thing you did there Roadkill.

Just another free lunch to them.... When you do it for a living you become expert manipulators...

Excellent!!!

My wife laid into a manager at CB one time for being too harsh to our obviously greenhorn waiter. The waiter got our order partly wrong, but was trying to do a good job, so we weren't upset at all.
The manager noticed he got the order wrong and started acting like an ass to the waiter in front of everyone, my wife gets up and defends the waiter and the manager apologizes.
Before we left, 4 other waiters/waitresses stopped by to thank my wife.

Good for you RK!! Hopefully you saved the kid from getting into any trouble with the boss man. LIBERALS...........

Good job!

I used to wait tables in Bessemer. You haven't seen BS till you have done that.

The manager probably comped some of there meal or all of it. To bad he didn't walk up to them and make them pay for the whole thing plus what all they sent back. But then they would have screamed Racist and Al sharpton would have shown up.

My wife And I will be quick to talk to the Managers when there is bad bad service and I mean bad service not just waiting on your drink for an extra 5 min. But we are even Quicker to talk to them when we have great service.

I had almost the exact thing happen to me at one in Nashville a couple of years ago. Was a real A-hole yankee, white feller though. He chewed on the waiter over a piece of bacon he wasn't supposed to get, then chewed on the female manager. My wife had to call me down, I chewed on the A-hole Yankee. I later spoke with the manager and my wife talked to the young waiter. Manager acted like she was used to it. Damn, makes me mad thinking about it!

I've walked both sides of that aisle. Bad service gets a meeting with a manager. Great service also gets a meeting with a manager.

Both deserve to be heard.

I had a friend/neighbor ask us to go out to dinner with them and a group of about 10 total. She acted like an azzhat the entire meal. It was obvious she was jonesing to get a free meal. Tried to get everyones free.

I wasn't impressed. I took a bathroom break, went to manager and server, paid for our meal with a larger than average tip to makeup for the hassle. Turns out the other 3 couples that were guests were thinking the same thing.

Never went anywhere with the neighbor again.

I'd have also recommended to the kid in your post, to start practicing active listening when dealing with that demographic. Repeat back their order, one at a time, get a yes, then place the order. Keep a copy, if they call back to change something, repeat the entire order to them. It's a pain in the azz to him, but it will be a bigger pain in the azz to the azzhats.