Oh yeah, and I forget to mention that she told my nephew how they were down to just 1 service tech b/c they had had to fire 2 others. I'm like, hmmmmm, gee, wonder why you would need to be firing 2 techs, is it possible they were doing things like FORGETTING TO PUT FREAKING OIL IN AFTER DOING AN OIL CHANGE!!!

Yeah, I'm taking it in stride, it's all over and done with now, no way in hell they would own up to it. I do think I'm going to go by and ask for the owner and just calmly tell him the story to let him know what is going on back there...but chances are he already knows.