If I lose 10 customers a month because of situations like this, I gain 11 from other companies for the exact same reasons.
My way of thinking would be to not be perceived as an ass and have 21 customers.
Wow, never thought about that. Pssssh, eye roll.... come do it for two weeks, you'll hate humanity.
Me: Hello, this is Jeff...
Cstmr: What's this #$%#@$@ letter you sent me?? Some @#$@# about my roof!!
Me: First of all, good morning, who is this?
It's like geez Louise, I'm sorry your dog died, and lay off the roid-rage how bout it!! Believe me, your agent and insurance company ain't the a--holes.
