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by AustinC. 05/21/24 05:01 PM
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Costa del mar warranty?
#1931043
11/27/16 11:19 AM
11/27/16 11:19 AM
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steelman
OP
Unregistered
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steelman
OP
Unregistered
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I have a pair of sunglasses that i split in half and broke the right arm thingy off that goes on your ear, is it worth it to send them in and have repaired or just buy another pair? Ive never dealt with their warranty dept? TIA
Last edited by steelman; 11/27/16 11:20 AM.
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Re: Costa del mar warranty?
[Re: ]
#1931052
11/27/16 11:31 AM
11/27/16 11:31 AM
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Joined: Nov 2004
Posts: 9,565 Cape San Blas, Florida
Deadwood
Footbsll Bat PSYOPS
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Footbsll Bat PSYOPS
Joined: Nov 2004
Posts: 9,565
Cape San Blas, Florida
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It's been worth it to me. I have 3 pair of the Tripletails, and even if you have to pay, it's WAY cheaper than just buying them again new.
Wear and tear is gonna happen if you live in 'em like a lot of us.
Even a free warranty repair is about $11.00 for the handling charge.
Customer service has been great and speedy for me.
You just gotta ignore the friends telling you to buy El Cheapos.
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Re: Costa del mar warranty?
[Re: ]
#1931057
11/27/16 11:33 AM
11/27/16 11:33 AM
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Joined: Jan 2014
Posts: 10,419 Scottsboro, Al
jbatey1
Lucky Bastage
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Lucky Bastage
Joined: Jan 2014
Posts: 10,419
Scottsboro, Al
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I've sent 3 different pair in. 2 pair they charged me $11 each to replace/repair, the other pair cost me like 40 bucks.
The fool tells me his reasons; the wise man persuades me with my own.
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Re: Costa del mar warranty?
[Re: ]
#1931059
11/27/16 11:34 AM
11/27/16 11:34 AM
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steelman
OP
Unregistered
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steelman
OP
Unregistered
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Thanks i will call and work out the details with costa in the morning
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Re: Costa del mar warranty?
[Re: ]
#1931067
11/27/16 11:39 AM
11/27/16 11:39 AM
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Joined: Mar 2013
Posts: 14,647 Tuscaloosa Co.
N2TRKYS
Booner
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Booner
Joined: Mar 2013
Posts: 14,647
Tuscaloosa Co.
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They don't have a warranty that I've seen.
83% of all statistics are made up.
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Re: Costa del mar warranty?
[Re: ]
#1931145
11/27/16 12:53 PM
11/27/16 12:53 PM
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Joined: Oct 2012
Posts: 641 Baldwin County
gunslinger251
4 point
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4 point
Joined: Oct 2012
Posts: 641
Baldwin County
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I sent off a pair at the beginning of the summer. They no longer had the same color fame I had and offered me any pair I wanted for $10. Which was an awesome deal. However, I waited 4 1/2 months on my glasses. Can't complain too much. Just be prepared to have a backup for a little while.
Last edited by gunslinger251; 11/27/16 12:54 PM.
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Re: Costa del mar warranty?
[Re: gunslinger251]
#1931153
11/27/16 12:58 PM
11/27/16 12:58 PM
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Joined: Jan 2014
Posts: 10,419 Scottsboro, Al
jbatey1
Lucky Bastage
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Lucky Bastage
Joined: Jan 2014
Posts: 10,419
Scottsboro, Al
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I sent off a pair at the beginning of the summer. They no longer had the same color fame I had and offered me any pair I wanted for $10. Which was an awesome deal. However, I waited 4 1/2 months on my glasses. Can't complain too much. Just be prepared to have a backup for a little while. 4 1/2 months? It never took more then 2 weeks on the whole process for me. At least that's the way I remember it.
The fool tells me his reasons; the wise man persuades me with my own.
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Re: Costa del mar warranty?
[Re: N2TRKYS]
#1931233
11/27/16 02:25 PM
11/27/16 02:25 PM
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Joined: May 2012
Posts: 8,670 NW Alabama
R_H_Clark
Leupold Pro Staff
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Leupold Pro Staff
Joined: May 2012
Posts: 8,670
NW Alabama
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They don't have a warranty that I've seen. I don't know what you mean by that. Did they not honor the warranty for you?
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Re: Costa del mar warranty?
[Re: ]
#1931238
11/27/16 02:29 PM
11/27/16 02:29 PM
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Joined: Jan 2011
Posts: 38,489 N. Bama
257wbymag
Boo Boo Head
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Boo Boo Head
Joined: Jan 2011
Posts: 38,489
N. Bama
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He's just being difficult once more.
Quietly killing turkeys where youre not!!! My tank full of give a fraks been runnin on empty I'm the paterfamilias
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Re: Costa del mar warranty?
[Re: R_H_Clark]
#1931254
11/27/16 02:38 PM
11/27/16 02:38 PM
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Joined: Mar 2013
Posts: 14,647 Tuscaloosa Co.
N2TRKYS
Booner
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Booner
Joined: Mar 2013
Posts: 14,647
Tuscaloosa Co.
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They don't have a warranty that I've seen. I don't know what you mean by that. Did they not honor the warranty for you? They did not.
83% of all statistics are made up.
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Re: Costa del mar warranty?
[Re: ]
#1931596
11/27/16 06:00 PM
11/27/16 06:00 PM
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Joined: Feb 2009
Posts: 2,154 Saraland, Al
BamaFan64
8 point
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8 point
Joined: Feb 2009
Posts: 2,154
Saraland, Al
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Sent my tortoise shell fantail in early September because the rubber on the bottom had come loose. End of September, I get an email saying they're on backorder. I call and raise hell because the email didn't go into any detail. The girl I talked to told me the end of October. I told her I wasn't willing to wait that long. She told me for around $12 dollars, they would send me any replacement pair I liked, at any price. Got the Tuna Alley, for the same price of my faintail. I sent my case in for protection of my original repair, but they didn't send one with my new sunglasses. I emailed, and the girl sent a case and threw in a lanyard as well. All of this was going on when a hurricane was affecting the area Costa is located in. In one sense, for the price of the sunglasses, they should last for more than two years, but they did honor their warranty.
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