Aldeer.com Forums Alabama Deer Talk Aldeer General Forum Lowe’s…just so you know

I had to replace two toilets today. I picked up two American standard models yesterday from Lowes. I have done this many times before at other places I’ve lived or when I was in the remodeling business another lifetime ago so this definitely isn’t my first rodeo. First one goes down zero problems. Second one gets installed tank is leaking from underneath. I’m thinking I must have pinched a gasket so I vacuum out the water pull the tank. Check the gasket reset the tank. Still leaking. Vacuum out the water again pull the tank off and find where there is a very very fine crack right around where the gasket sits. I put the toilet back in the box and take off to Lowe’s with my receipt. They tell me they will not exchange nor refund me my money because the toilet has now been contaminated. I told them the toilet has not been used that I never even finished installing it. Apparently, once you put a wax ring on the bottom of a toilet and go to set it it is considered contaminated. I pointed out that there is no way to test a toilet without it being installed and the water hooked up. They told me there was nothing they could do. I called bullshit on that and told her I wanted a manager. The manager came up and told me the same thing. Thankfully, he had some common sense though, and looked at my receipt and saw where I had just purchased the toilets less than 15 hours earlier. So he worked some of his keyboard magic and ended up, refunding me my money which allowed me to go purchase another one. I say all of this to let you know should you run into the same thing you better clean the wax ring off the bottom pack that thing back up exactly the way it came out of the box and don’t tell them you installed it. I almost had a case of red ass.