I have lived in two houses and had Spectrum. The first house I had nothing but problems, and spectrum never could get it fixed and I went another route. The second house, I was reluctant to use them but my neighbor did and said he never had problems. I ended up using them for a few years and didn't have any problems, but I had another option come available for less money so I went that route.

Every year they will raise your rate by as much as 50%, and you will have to call and threaten to cancel to get them to lower the rate. That is really aggravating.

My parents only option is Spectrum, and they have had problems for 15 plus years and spectrum can't/won't fix it. Several businesses and even some of the doc offices in Alabaster use Spectrum and they have left them hanging for days at a time, with no solution in site.


When it works, it works, when it doesn't, most of the time Spectrum can't help.