Good luck is all I can say. Small town water departments are mafia like organizations. I would contact the public service commission. My neighbor had to do that with carbon hill water and the governor got involved to force them to install a water line to their house. The was in the Riley governor days. My cousin had the same issue with carbon hill. So he dug his own water line and t’d off our cabin water line. He just pays us the bill. I later found out that the water department guys were too busy chasing water main breaks in carbon hill to deal with anything else.