I just got WOW internet and Youtube TV last week when I moved. About 5:45 yesterday afternoon I was looking at the internet and it went out. I left home and came back about 8 figuring it would be fixed and it still wasnt working. Reset modem and still nothing. Called WOW and stayed on the phone 30+minutes to be told something was wrong but he wasn't sure what and they could send a tech out Thursday between 8am-5pm. They said if I called after 7am Eastern today I might could get someone scheduled for today. I finally went to be about 10:30pm with no TV but mysteriously when I woke up about 5am it was working again. All that said I can say that it sure was nice to have Spectrum internet and cable because in 9 years I never had any internet issues that a reset wouldn't fix and never had any cable issues. That being said my current bill is about $130/month cheaper.