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39 members (outdoorguy88, beano1, Curdoggin, Ron A., Irishguy, kyles, jacannon, MoeBuck, StateLine, MikeP, 000buck, Fbw93, cartervj, Narrow Gap, Skullworks, wareagle22, Obsession, PikeRoadHunter, AUjerbear, Josh3, MCW, BPI, Young20, 3Gs, 7mmSTW, mopar, Bama-66, fur_n_feathers, mjs14, janiemae, Fishminer91, gobblebox, gregnbc, 6 invisible),
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Key:
Admin,
Global Mod,
Mod
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Joined: Nov 2007
Posts: 2,696 Likes: 1
10 point
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10 point
Joined: Nov 2007
Posts: 2,696 Likes: 1 |
I have a few truth 35 cameras, one of which will not come on anymore. This will be it's 3rd season, I went to the primos website and the only way to contact them is set up a claim account, which I did. It took about 24 hours to hear back, I explaned my situation and the responce I got was that they needed warranty card info and proof of purchase, I responded that I no longer had any of that and that the unit was out of warranty that I just wanted to know if I could send it back to get repaired since I belive it is something small. Since then I have gotten no responce. I even sent another request asking for some type of response.
Has anyone had any experiance with Primos customer service. I love those cameras and am planning on getting a couple more but with service that crappy I may end up getting another brand.
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Joined: Sep 2007
Posts: 2,935 Likes: 3
10 point
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10 point
Joined: Sep 2007
Posts: 2,935 Likes: 3 |
I actually have a pending claim w/ them now regarding my truthcam 60. I however,still have the original package w/ all the paperwork. Only thing I don't have is the original receipt as I got them as a gift. After giving them the serial number,they told me to send it back and they'd send me a new replacement under warranty even though I never registered them. I sent my cam back on Friday and it should arrive w/ them today so we'll see how long it takes for them to send the replacement but so far they've been good to me.
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Joined: Nov 2007
Posts: 2,696 Likes: 1
10 point
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10 point
Joined: Nov 2007
Posts: 2,696 Likes: 1 |
I actually got a response jus a few minutes ago, which is pretty crappy since the last one I got on July 31st. They simply told me since it was out of warranty I could get another one through them for 60 bucks. Not to bad and I feel like I will go that route.
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Joined: Oct 2001
Posts: 4,713
10 point
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10 point
Joined: Oct 2001
Posts: 4,713 |
Not bad hosscat.
I have been extremely impressed with Moultrie's customer service. For what it's worth.
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Joined: Nov 2007
Posts: 2,696 Likes: 1
10 point
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10 point
Joined: Nov 2007
Posts: 2,696 Likes: 1 |
I was just about to start a new thread asking for input on best cameras for $125 or less, I don't care about video, or many features just long battery life, and doesn't miss many pictures. I normally have my truths set at 1 pic per event and 30 sec. delays. Give me some advice on who makes a good camera in that price range.
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Joined: Jul 2005
Posts: 10,279 Likes: 10
Booner
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Booner
Joined: Jul 2005
Posts: 10,279 Likes: 10 |
I have been extremely impressed with Moultrie's customer service.
Apparently LOTS of people agree with you
Last edited by foldemup; 08/06/12 10:42 AM.
If you want to always win, never play anyone better than you!
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Joined: Dec 2007
Posts: 6,728
14 point
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14 point
Joined: Dec 2007
Posts: 6,728 |
I was just about to start a new thread asking for input on best cameras for $125 or less....me some advice on who makes a good camera in that price range. I love my Bushnell Trophy cams....but you'll have to spend a little more than $125...Should be able to get them off email for $140-$160....
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Joined: Jan 2005
Posts: 9,264
14 point
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14 point
Joined: Jan 2005
Posts: 9,264 |
I actually have a pending claim w/ them now regarding my truthcam 60. I however,still have the original package w/ all the paperwork. Only thing I don't have is the original receipt as I got them as a gift. After giving them the serial number,they told me to send it back and they'd send me a new replacement under warranty even though I never registered them. I sent my cam back on Friday and it should arrive w/ them today so we'll see how long it takes for them to send the replacement but so far they've been good to me. I actually just got off the phone with them and had the exact same thing happen. The lady asked for the serial number, gave me a RA number and told me to send it back and they would replace it within 3 days of receiving it. Got my RA/Confirmation email about 15 minutes after I got off the phone. I have always had good service with Primos, that's why I have 6 of their cameras...
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Joined: Feb 2011
Posts: 11,345 Likes: 18
Booner
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Booner
Joined: Feb 2011
Posts: 11,345 Likes: 18 |
Moultrie basically just told me I was SOL on a camera that's 4 days out of their 1 year warranty.
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Joined: Nov 2004
Posts: 11,358
Booner
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Booner
Joined: Nov 2004
Posts: 11,358 |
I sent an email about repairing my DDB, never even got a response.
Alabama Hog Control, Inc. www.alabamahogcontrol.comBarry Estes The only thing necessary for the triumph of evil is for good men to do nothing. Edmund Burke
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Joined: Dec 2001
Posts: 36,147 Likes: 40
Administrator
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Administrator
Joined: Dec 2001
Posts: 36,147 Likes: 40 |
Primos customer service has always been great to me. Renee has always done me right. I do not know if she is still with them since bushnell bought the company though.
It takes a long time to grow an old friend.
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Joined: Dec 2002
Posts: 52,254 Likes: 18
Mildly Quirky
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Mildly Quirky
Joined: Dec 2002
Posts: 52,254 Likes: 18 |
Everyone has good days and bad days.
My wife's late grandmother, who was a gem, often reminded us, "You never know what someone else is going through in their lives. Try to be good and nice to people, no matter what."
That's tough to do sometimes, but it's good advice I try to remember.
"Hunting Politics are stupid!" - Farm Hunter
"Bible says you shouldn't put sugar in your cornbread." Dustin, 2013
"Best I can figure 97.365% of the general public is a paint chip eating, mouth breathing, certified dumbass." BCLC, 2020
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Joined: Dec 2010
Posts: 2,479
10 point
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10 point
Joined: Dec 2010
Posts: 2,479 |
I had a problem with a couple wild game cameras. Called them they gave me a ra number sent them back out of warranty they sent me new cameras plus a free one. Ain't had no more problems.
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Joined: Feb 2012
Posts: 330
4 point
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4 point
Joined: Feb 2012
Posts: 330 |
Mackdaddy I have had the same results with Wildgame Innovations.
The customer service at Moultrie and Wildgame Innovations has been great to me. I am trying the Primos camera out now.
There are two seasons: hunting season and getting ready for hunting season.
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Joined: Jan 2005
Posts: 9,264
14 point
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14 point
Joined: Jan 2005
Posts: 9,264 |
Just got my return confirmation for shipment from UPS/Primos that my camera's will be here Monday... Actually had to send two camera's back (2 year old TC60 and 3 year old TC46) both are out 24/7/365 always running. So that's not a bad run I don't think. They replaced both of them with brand new camera's, I don't know if they will be the new Ultra camera's but Mia said they just replaced both of them with brand new cameras... Can't beat that...
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Joined: Dec 2001
Posts: 36,147 Likes: 40
Administrator
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Administrator
Joined: Dec 2001
Posts: 36,147 Likes: 40 |
 Tim
It takes a long time to grow an old friend.
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Joined: Sep 2007
Posts: 2,935 Likes: 3
10 point
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10 point
Joined: Sep 2007
Posts: 2,935 Likes: 3 |
Just got my return confirmation for shipment from UPS/Primos that my camera's will be here Monday... Actually had to send two camera's back (2 year old TC60 and 3 year old TC46) both are out 24/7/365 always running. So that's not a bad run I don't think. They replaced both of them with brand new camera's, I don't know if they will be the new Ultra camera's but Mia said they just replaced both of them with brand new cameras... Can't beat that... I just got my confirmation email as well. My new replacement should be here Monday as well. I'm hopin they send me a low glow ir version. Even if they don't,I'm still very happy w/ how primos has handled it.
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Joined: Sep 2007
Posts: 2,935 Likes: 3
10 point
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10 point
Joined: Sep 2007
Posts: 2,935 Likes: 3 |
Got my replacement cam in the mail today. Primos even sent me a truthcam 60 blackout version with no visible it lr flash so I'm extremely pleased with the service I received from them. Won't hesitate to recommend or purchase another primos cam in the future.
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Joined: Oct 2001
Posts: 4,713
10 point
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10 point
Joined: Oct 2001
Posts: 4,713 |
I'm BIG on CS so that's great to hear about Primos.
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Joined: Jan 2008
Posts: 107
3 point
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3 point
Joined: Jan 2008
Posts: 107 |
I had a problem with a couple wild game cameras. Called them they gave me a ra number sent them back out of warranty they sent me new cameras plus a free one. Ain't had no more problems. X2 always had good CS from WG!!!
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