I have a few truth 35 cameras, one of which will not come on anymore. This will be it's 3rd season, I went to the primos website and the only way to contact them is set up a claim account, which I did. It took about 24 hours to hear back, I explaned my situation and the responce I got was that they needed warranty card info and proof of purchase, I responded that I no longer had any of that and that the unit was out of warranty that I just wanted to know if I could send it back to get repaired since I belive it is something small. Since then I have gotten no responce. I even sent another request asking for some type of response.

Has anyone had any experiance with Primos customer service. I love those cameras and am planning on getting a couple more but with service that crappy I may end up getting another brand.