I’ve had 3 issues with my pit boss. They need proof of purchase but no problem they fixed me right up. Great customer service. Lid was sticking closed when it cooled I mean getting a screw driver to get it open. (Sent me a new handle and lid) Temp was not reading what it said ( sent me a new thermometer and a probe that hooks into to computer board) last thing the auger would turn but no fire (sent me a me a new igniter). Yes I had to chang them out which a man needs to know how to work on a few thing to get it done.but I say it has fixed me up!!!! I have only used the bit boss competition blend pellets which seem to do great
