I guess I'm a minority.
I called direct, and hung up until I got someone I understood. I was nice, told them I was pleased with Direct, and had been a customer for 17 years. Told the guy I needed help in getting my bill down to what it had been, as I had been paying the higher price for 6 months. I told him I wasn't making threats to leave, but needed the lower rate.
Guy was nice and helped me out.
God Bless,
David B.
