I'll chime in as well....when the last round of storms came in out of nowhere I get a text checking on me. I have never had an insurance guy from one of these big companies do that. It has been easy dealing with Brandon & I can appreciate how honest he was when we were shopping. He let me know every option available and didn't push anything on me...was understanding if the rates weren't comparable. Luckily we saved money & have a great guy to do business with. Now I just hope I never need to call him.