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Key:
Admin,
Global Mod,
Mod
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Joined: Nov 2017
Posts: 1,963 Likes: 7
8 point
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8 point
Joined: Nov 2017
Posts: 1,963 Likes: 7 |
Seems like it’s pulling teeth to get decent customer service these days, so just putting a shout out to Zeiss.
The battery cap on my scope fell off last weekend in the woods and i can’t find a replacement anywhere online. Sent zeiss a message asking where I can buy it and they just ended up sending one for free less than 12 hours later.
Hard to beat that.
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Joined: Nov 2014
Posts: 1,323 Likes: 2
8 point
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8 point
Joined: Nov 2014
Posts: 1,323 Likes: 2 |
I did the same thing, I told them I would pay and they said no prob. FedEx showed up the next afternoon. On the flipside, I’ve been waiting for a Leupold replacement for 6 months.
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Joined: Jan 2001
Posts: 14,897 Likes: 92
Booner
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Booner
Joined: Jan 2001
Posts: 14,897 Likes: 92 |
Unfortunately; Zeiss is exiting the analog rifle scope market next year.
My Diavari Victory 2.5-10x42 is my favorite scope.
Last edited by wew3006; 12/24/25 02:39 PM.
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Joined: Oct 2017
Posts: 2,840 Likes: 45
10 point
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10 point
Joined: Oct 2017
Posts: 2,840 Likes: 45 |
Hopefully you won't have to use them enough to find they're often the opposite.
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Joined: Nov 2017
Posts: 1,963 Likes: 7
8 point
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8 point
Joined: Nov 2017
Posts: 1,963 Likes: 7 |
Unfortunately; Zeiss is exiting the analog rifle scope market next year.
My Diavari Victory 2.5-10x42 is my favorite scope. That’s the first I’ve heard of that. Bummer. My three go-to rifles are topped with conquest v4’s. Hard to imagine a better made scope.
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Joined: Mar 2011
Posts: 1,555 Likes: 31
8 point
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8 point
Joined: Mar 2011
Posts: 1,555 Likes: 31 |
I bought a Zeiss Diavari Z 1.5-6x42 on Ebay years ago. I was an Israeli sniper model that had a rough beat up finish and a low profile target turret on the top. Eventually the power ring cracked on it (not my fault it was always tight and it was well used). Sent it in (over to Germany) and got it repaired, they did charge me $200 - I wasn't mad about it, I only paid $300 for it. It now lives on my Savage 220 slug gun. Great optic.
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Joined: Aug 2014
Posts: 2,316 Likes: 6
8 point
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8 point
Joined: Aug 2014
Posts: 2,316 Likes: 6 |
I've got a V4 on my 7mm-08 and have been more than happy with it. Haven't had deal with their customer service but glad to hear of all the positive feedback and hope it stays that way.
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Joined: Jan 2010
Posts: 4,374 Likes: 10
10 point
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10 point
Joined: Jan 2010
Posts: 4,374 Likes: 10 |
I lost a turret in an older zeiss. Took them a few weeks to locate one. But they sent me one.
I told them it was my fault. I am left handed and the way I carry a rifle if they are not tight, the left and right adjustment knob will
Come off from readjusting on my shoulder.
They sent to me no charge. Kept in contact with email.
Nothing ventured, nothing gained.
My phone screen does not always work right, usually a lot of misspelled words....
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Joined: Jan 2018
Posts: 5,369 Likes: 48
12 point
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12 point
Joined: Jan 2018
Posts: 5,369 Likes: 48 |
I sent in an older Zeiss a few years back.
They offered a loaner. Then, apologized a week later that my scope would have to go to Germany to be repaired, and offered a loaner again.
They then repaired a 40+ year old scope and returned it to me with no charge. They even paid the shipping both ways.
I two similar experiences with older Swarovski scopes, and the same with Kahles.
Can't speak to warranty on Schmidt-Bender, as I have never sent one of those back.
Vortex usually just sends a new scope.
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