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Good customer service #2138035
06/14/17 11:46 AM
06/14/17 11:46 AM
Joined: Feb 2008
Posts: 11,922
PNW
kodiak06 Offline OP
Booner
kodiak06  Offline OP
Booner
Joined: Feb 2008
Posts: 11,922
PNW
I needed a couple things from Ripcord & QAD over the last 10 days and both companies provided great customer service and were very nice while talking on the phone. That's all...

Re: Good customer service [Re: kodiak06] #2138038
06/14/17 11:47 AM
06/14/17 11:47 AM
Joined: Feb 2008
Posts: 11,922
PNW
kodiak06 Offline OP
Booner
kodiak06  Offline OP
Booner
Joined: Feb 2008
Posts: 11,922
PNW
Guess I should add that items arrived from both within 5 days of our phone conversations.

Re: Good customer service [Re: kodiak06] #2138229
06/14/17 03:10 PM
06/14/17 03:10 PM
Joined: Aug 2016
Posts: 3,101
Bagley Al.
Jmxinc Offline
10 point
Jmxinc  Offline
10 point
Joined: Aug 2016
Posts: 3,101
Bagley Al.
I use a ripcord rest ,,fortunately I have never had
Any issues,,,nock on wood!


Every day's a gift !
Re: Good customer service [Re: kodiak06] #2138394
06/14/17 05:23 PM
06/14/17 05:23 PM
Joined: Jun 2011
Posts: 952
Vance, Al
clarkdeer Offline
6 point
clarkdeer  Offline
6 point
Joined: Jun 2011
Posts: 952
Vance, Al
I've had the same experience with both companies as well. Great customer service.



Re: Good customer service [Re: kodiak06] #2138484
06/15/17 02:52 AM
06/15/17 02:52 AM
Joined: Apr 2000
Posts: 28,979
Fosters, Alabama, USA
Shaw Offline
Administrator
Shaw  Offline
Administrator
Joined: Apr 2000
Posts: 28,979
Fosters, Alabama, USA
I've dealt with QAP once and they were great. I bought a used QAP off of Archery Talk for a friend's nephew. Because of the way it was packaged, the containment bar was broken when I received it. I emailed them and explained exactly what had happened and asked about ordering and paying for a replacement. They replied back within a couple of hours and wanted my address. They sent a replacement free of charge and I had it within a couple of days.

HHA is excellent to deal with as well. I haven't had to contact them about an issue, but I know several people that have.


"I hate rude behavior in a man. I won't tolerate it." Captain Woodrow F. Call

ShawBuilt Custom Bowstrings

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