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Hornady Customer Service #2137324
06/13/17 02:53 PM
06/13/17 02:53 PM
Joined: May 2014
Posts: 269
logan martin
deadeyesdad Offline OP
4 point
deadeyesdad  Offline OP
4 point
Joined: May 2014
Posts: 269
logan martin
A week ago Sunday, I had a pin on my lock and load classic press seize up and break. I went to their website and filled out the contact us info explaining what broke. Tuesday morning they emailed me asking me to call them. After explaining what happened, the tech told me I couldn't get just a new pin because they are pressed into the assembly so it won't walk out during use. Instead, he said he would send a new ram and toggle assembly and should expect it in about a week. Well today UPS delivered it. Just like they said, no charge, no hassle. Got to love a company that stands behind their products. Sounds like it will be Father's Day at the range.


"There is no such thing as a failure who keeps trying" John Popper
Re: Hornady Customer Service [Re: deadeyesdad] #2137842
06/14/17 06:13 AM
06/14/17 06:13 AM
Joined: Oct 2008
Posts: 6,717
Selma
odocoileus Offline
14 point
odocoileus  Offline
14 point
Joined: Oct 2008
Posts: 6,717
Selma
Yep ive had the same from hornady and RCBS. They've sent me stuff on their dime that I admitted to screwing up myself.


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