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Good Customer Service #1784346
07/13/16 02:52 AM
07/13/16 02:52 AM
Joined: Apr 2000
Posts: 28,955
Fosters, Alabama, USA
Shaw Offline OP
Administrator
Shaw  Offline OP
Administrator
Joined: Apr 2000
Posts: 28,955
Fosters, Alabama, USA
A nephew of a buddy of mine is buying my Chill R. It will behind first sure nuff good set up. In an effort to save him a little money, I found him a used Mathews QAD on Archery Talk. The rest arrived yesterday by FedEx while I was at work. The package was damaged and the containment bar was broken.

I messaged the seller on AT and told him what had happened and that his packaging wasn't very good. I also sent an email to QAD and inquired about purchasing the part. This was after business hours for them. I told them the truth and that I had been using their rests for 10 years. About 20 minutes ago I received a reply back. They thanked me for being a loyal customer and said they would have a replacement part sent to me ASAP at no charge. Can't beat that. thumbup


"I hate rude behavior in a man. I won't tolerate it." Captain Woodrow F. Call

ShawBuilt Custom Bowstrings
Re: Good Customer Service [Re: Shaw] #1784351
07/13/16 02:59 AM
07/13/16 02:59 AM
Joined: Mar 2013
Posts: 14,562
Tuscaloosa Co.
N
N2TRKYS Offline
Booner
N2TRKYS  Offline
Booner
N
Joined: Mar 2013
Posts: 14,562
Tuscaloosa Co.
thumbup

Hard to beat that. RCBS sent me replacement parts for a full length sizing die(stuck case) free of charge. I don't mind spending money with folks that have good customer service.


83% of all statistics are made up.

Re: Good Customer Service [Re: N2TRKYS] #1784421
07/13/16 04:19 AM
07/13/16 04:19 AM
Joined: Jun 2007
Posts: 5,725
McCalla
Big AL 76 Offline
12 point
Big AL 76  Offline
12 point
Joined: Jun 2007
Posts: 5,725
McCalla
thumbup sound's like a good company.

Re: Good Customer Service [Re: Shaw] #1784659
07/13/16 07:29 AM
07/13/16 07:29 AM
Joined: Jun 2010
Posts: 8,902
Tallassee
G
G/H Offline
14 point
G/H  Offline
14 point
G
Joined: Jun 2010
Posts: 8,902
Tallassee
Perfect thumbup

Re: Good Customer Service [Re: Shaw] #1784909
07/13/16 11:09 AM
07/13/16 11:09 AM
Joined: May 2015
Posts: 3,678
Alabama
Honolua Offline
I'm Honey Lou Lou and I voted for Obama... Twice!!!
Honolua  Offline
I'm Honey Lou Lou and I voted for Obama... Twice!!!
Joined: May 2015
Posts: 3,678
Alabama
Good to know. I had the exact same story with HHA and same outcome.




Re: Good Customer Service [Re: Honolua] #1784968
07/13/16 12:22 PM
07/13/16 12:22 PM
Joined: Feb 2008
Posts: 11,852
PNW
kodiak06 Offline
Booner
kodiak06  Offline
Booner
Joined: Feb 2008
Posts: 11,852
PNW
thumbup

Re: Good Customer Service [Re: Shaw] #1786567
07/15/16 12:22 PM
07/15/16 12:22 PM
Joined: Sep 2014
Posts: 8,106
Moundville, Al
SuperSpike Offline
40 Year Old Bowhunting Virgin
SuperSpike  Offline
40 Year Old Bowhunting Virgin
Joined: Sep 2014
Posts: 8,106
Moundville, Al
Good to know especially since I have one on my bow now.

Re: Good Customer Service [Re: Shaw] #1788276
07/18/16 01:48 AM
07/18/16 01:48 AM
Joined: Jul 2011
Posts: 5,391
Cleburne County
NortonZ7 Offline
12 point
NortonZ7  Offline
12 point
Joined: Jul 2011
Posts: 5,391
Cleburne County
That's jam up. I've been shooting then for 7 years and never had to deal with CS, but glad to hear it's good.



Re: Good Customer Service [Re: Shaw] #1788426
07/18/16 05:11 AM
07/18/16 05:11 AM
Joined: Apr 2000
Posts: 28,955
Fosters, Alabama, USA
Shaw Offline OP
Administrator
Shaw  Offline OP
Administrator
Joined: Apr 2000
Posts: 28,955
Fosters, Alabama, USA
Got the part in the mail Saturday. thumbup


"I hate rude behavior in a man. I won't tolerate it." Captain Woodrow F. Call

ShawBuilt Custom Bowstrings
Re: Good Customer Service [Re: Shaw] #1791017
07/20/16 09:23 PM
07/20/16 09:23 PM
Joined: Jun 2013
Posts: 52,010
Gee's Bend/At The Hog Pen
James Offline
Freak of Nature
James  Offline
Freak of Nature
Joined: Jun 2013
Posts: 52,010
Gee's Bend/At The Hog Pen
cool


How many people am i willing to sacrifice for freedom?
Everyone. All of them...

Do not regret growing older, it's a privilege denied to many!

Re: Good Customer Service [Re: Shaw] #1796744
07/26/16 10:39 AM
07/26/16 10:39 AM
Joined: Oct 2012
Posts: 1,246
Steele, AL
bbrown2933 Offline
8 point
bbrown2933  Offline
8 point
Joined: Oct 2012
Posts: 1,246
Steele, AL
I've had the same good dealings with their customer service. I lost my low launcher arm and they sent me one free, along with a few felt rest pads.


"When you can't make them see the light, make them feel the heat."

-Ronald Reagan
Re: Good Customer Service [Re: Shaw] #1797474
07/27/16 03:50 AM
07/27/16 03:50 AM
Joined: Nov 2004
Posts: 11,347
Prattville AL
E
ElkHunter Offline
Booner
ElkHunter  Offline
Booner
E
Joined: Nov 2004
Posts: 11,347
Prattville AL
thumbup


Alabama Hog Control, Inc.
www.alabamahogcontrol.com
Barry Estes

The only thing necessary for the triumph of evil is for good men to do nothing. Edmund Burke

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